This is the process for answering the phone for Tubeline Plumbing.

Have a notepad in front of you to take notes.

Answer with an upbeat tone

“Tubeline Plumbing this is…..”

Exchange pleasantries and write down their name.

“How can we help you today?”

Let them know when we can get out to them and organise a 2 hour booking window.

When booking in work make sure customer knows that we have a $59 call out.

“I do need to let you know the way we operate, we have a $59 call out fee which covers out tradesman’s time to come out to site to investigate what is going on and provide you with a quote, if any work is booked in we take the call out fee off the cost of the work”

Take the customers details.

Full name (make sure there is no spelling mistakes)

Email address

Street Address

Best phone number to contact them on.

Let them know that they will receive a notification when our tradesman is on the way with an estimated arrival time that links with the maps so that they aren’t waiting around. If our tradesman is running early or late they will give them a call.

“Have a great day and we will see you (booking time)”

IF YOU THINK THAT THERE’S ANY INFO MISSING THAT COULD MAKE THIS EASIER TO FOLLOW JUST CHUCK IT INTO THE MESSAGE BELOW AND WE’LL MAKE SURE WE GET THIS RUNNING AS SMOOTH AS POSSIBLE